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Hearing Clinic
Ottawa West

Westgate Shopping Centre
1309 Carling Avenue, Ottawa, ON, K1Z 7L3

Schedule an Appointment

Please Note:  Audiologist appointments are not available at this location on Saturdays at this time.

We are located at:

Westgate Shopping Centre
1309 Carling Ave. Ottawa, ON, K1Z 7L3

Phone: 1-888-384-7061

Fax: 613-729-1282

Hours of operation:

Monday to Friday: 9:00 am – 5:00 pm

🚘 Free Parking

♿ Accessible Entry

⚕️ Pharmacy

🍽️ Dining Nearby

🚌 Public Transit

Free 1 Month Trial

Book now and you can test the latest hearing aid technologies free for 1 month!

✔️ Demo the latest Premium Hearing aids
✔️ Ask about our Financing Options!
✔️Free Hearing Test for Ontario residents

Free Hearing Test

Book your Free Hearing Test at any of our 12 locations in Ottawa and Eastern Ontatio

✔️ Test the latest hearing aids
✔️ Free 30-day hearing aid trial
✔️ Zero percent financing options

At Robillard Hearing Centres Ottawa West, our hearing professionals are focused on high-quality hearing care, personalized treatment and innovative technology. We look forward to helping you communicate your hearing needs and finding the right solution. Call us today and speak to our pleasant Customer Service Representative and schedule your appointment today to better hearing.

Clinic Services

  • Hearing assessments
  • Hearing aid evaluation, fitting and programming
  • State-of-the-art hearing aid technology from trusted manufacturers
  • Assistive Listening Devices (ALD’s)
  • Earmolds including swim molds, noise-protection and musician plugs
  • Hearing aid batteries and supplies

Staff at this location

Nancy Bento

Nancy Bento

Hearing Instrument Specialist

Fatiha Louhichi

Fatiha Louhichi


Diego Guzzman

Diego Guzzman

Customer Service Representative

Where are you located?

Robillard Hearing Centres has 12 locations throughout Ottawa and Eastern Ontario. View all locations (https://www.hearingisbelieving.com/contact/locations/)

Do I need a medical referral for a hearing test?

A doctor’s referral is not required for the assessment, and your audiologist or hearing instrument specialist will provide an explanation of your hearing ability during the same visit.

The benefit of a hearing test is that you will find out if your hearing will benefit from hearing aids – you can even get a demonstration of how hearing aids can improve your hearing in noisy environments.

There is zero obligation to purchase but we can provide you with a prescription for hearing aids for when you are ready and offer a 30 day trial should you decide to give them a try.

We invite you to bring a friend or family member to your appointment as they may provide additional details about your hearing capabilities in your daily activities and provide support.

How long does a hearing test take?

The hearing test will take about 30 minutes, and it’s painless! The consultation after the hearing test can last 45 mins — so just over an hour from start to finish. Most adults who get hearing tests are asked to wear earphones and listen to short tones that are played at different volumes and pitches into one ear at a time.

Can I order my hearing aid online?

We do not offer hearing aids online. The main reason for this is we need to run specialized tests to learn about your individual hearing loss so we can help you make an informed decision on what hearing aid and style will work best for you (and your budget).

Do you offer financing?

Yes. We have two financing options available

3-Month 0% Financing – If you prefer short-term, interest-free financing rather than one full payment upfront, make one payment at your hearing aid fitting appointment followed by three post-dated cheques payable before the 90-day satisfaction period is complete.

1 to 5 Year Low-Interest Financing – 
Our 1 to 5 year low-interest financing is ideal for clients who need more than 3 months to pay for their hearing aids. Make one 10% deposit at your hearing aid fitting appointment, followed by a monthly, pre-authorized debit payment over the chosen term.

Learn more – https://www.hearingisbelieving.com/purchasing/cost-financing/

Is government funding available?

Yes. The Assistive Devices Program (ADP) can help to pay for customized equipment like your hearing aids and frequency modulation (FM) systems if you have a long-term disability. The maximum grant amount is  $500  per hearing aid and up to a maximum of $1000 for two hearing aids.

Learn everything you need to know about the Assistive Devices Program (ADP) available to Ontario residents:

Does my health insurance cover hearing tests? Hearing aids?

Hearing tests are free for Ontario residents. Check with your insurance provider to see if they provide any further coverage for hearing aids/devices. 

What methods of payment do you take?

We accept many methods of payment including credit card, interact, cheque, and cash.