Personal Identification Information
We are committed to collecting, using and disclosing personal information responsibly, and only to the extent necessary for the health services and devices we provide. The better we know you, the better we are able to serve you. Robillard Hearing Centres may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our website, book appointments, make purchases, subscribe to our newsletter, respond to surveys, fill out forms, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for (as appropriate): names, phone numbers, email address, mailing address, and basic health information or medical history.
For those users that visit our site anonymously, we will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information; however it may prevent engagement in certain website related activities.
Use of Personal Information
Robillard Hearing Centres may collect and use personal information for the following purposes: to improve your overall personalized experience as a customer; to improve our website and the products and services offered through it; to process payments specific to any products or services offered; to offer promotions, surveys or other unique offerings; and, to send periodic emails and newsletters to the user. Note: Users may unsubscribe from emails at any time.
How We Protect Your Personal Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website. Sensitive and private data exchange between the website and its users happens over a SSL secured communication channel, and is encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Non-personal Identification Information
We may collect non-personal identification information about users, such as your computer and software as you interact with our site. Non-personal identification information may include: IP address, browser type, domain names, access times, referring website addresses and type of computer used. It may also include technical information about user’s means of connection to our site, such as the operating system and the Internet service providers utilized, and other similar information. This information is used by Robillard Hearing Centres for the operation of the services offered, to maintain quality of service and to provide general statistics regarding the use of the website.
Display Advertising, Remarketing & Audience Data
Robillard Hearing Centres use:
- Thirdparty vendors, including Google, to show our ads on sites across the Internet and remarketing with Google Analytics and other platforms to advertise online.
- Display advertising to serve relevant offers to our website visitors.
- Thirdparty vendors (including Google), firstparty cookies (such as the Google Analytics cookie) and thirdparty cookies (such as the DoubleClick cookie) together to inform, optimize, and serve advertisements based on someone’s past visits to our website.
- Data from Google’s Interestbased advertising or 3rdparty audience data (such as age, gender, and interests) with Google Analytics.
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies.
Robillard Hearing Centres
46-300 Eagleson Road, Kanata, ON K2M 1C9
We will do our very best to address your concerns and questions in a timely manner and will use commercially reasonable efforts to determine and resolve the problem.