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Privacy Policy

Robillard Hearing Centres is committed to protecting your privacy and providing you a safe online experience each time you visit our website. This Privacy Policy governs the manner in which Robillard Hearing Centres collects, uses, maintains and discloses information collected from the users of the Robillard Hearing Centres (www.hearingisbelieving.com) website. This privacy policy applies to this website, including all products and services offered within. By using the Robillard Hearing Centres website, you consent to the data practices described in this statement.

Personal Identification Information

We are committed to collecting, using and disclosing personal information responsibly, and only to the extent necessary for the health services and devices we provide. The better we know you, the better we are able to serve you. Robillard Hearing Centres may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our website, book appointments, make purchases, subscribe to our newsletter, respond to surveys, fill out forms, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for (as appropriate): names, phone numbers, email address, mailing address, and basic health information or medical history.

For those users that visit our site anonymously, we will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information; however it may prevent engagement in certain website related activities.

Use of Personal Information

Robillard Hearing Centres may collect and use personal information for the following purposes: to improve your overall personalized experience as a customer; to improve our website and the products and services offered through it; to process payments specific to any products or services offered; to offer promotions, surveys or other unique offerings; and, to send periodic emails and newsletters to the user. Note: Users may unsubscribe from emails at any time.

How We Protect Your Personal Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website. Sensitive and private data exchange between the website and its users happens over a SSL secured communication channel, and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Non-personal Identification Information

We may collect non-personal identification information about users, such as your computer and software as you interact with our site. Non-personal identification information may include: IP address, browser type, domain names, access times, referring website addresses and type of computer used. It may also include technical information about user’s means of connection to our site, such as the operating system and the Internet service providers utilized, and other similar information. This information is used by Robillard Hearing Centres for the operation of the services offered, to maintain quality of service and to provide general statistics regarding the use of the website.

Use of Cookies on Our Site

The Robillard Hearing Centres use “cookies” to help you personalize your online experience and as a convenience feature to save you time. A cookie is a text file that a user’s web browser places on their hard drive for record-keeping purposes and sometimes to track information about users. Cookies cannot be used to run programs or deliver viruses to your computer. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you choose to decline the use of cookies, you may not be able to fully experience all of the interactive features that are part of the Robillard Hearing Centres website.

Display Advertising, Remarketing & Audience Data

Robillard Hearing Centres use:

  • Third­party vendors, including Google, to show our ads on sites across the Internet and remarketing with Google Analytics and other platforms to advertise online.
  • Display advertising to serve relevant offers to our website visitors.
  • Third­party vendors (including Google), first­party cookies (such as the Google Analytics cookie) and third­party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve advertisements based on someone’s past visits to our website.
  • Data from Google’s Interest­based advertising or 3rd­party audience data (such as age, gender, and interests) with Google Analytics.

You may opt­out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager or you can opt out of interest-based ads by Google through Ads Settings. When you opt out, you’ll still see ads, but they may not be related to factors such as your interests, previous visits to other websites, or demographic details. You may choose to opt out of Google Marketing Platform’s use of cookies by visiting the Google Marketing Platform opt-out page or the Network Advertising Initiative opt-out page.

Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies.

Changes to this Privacy Policy

Robillard Hearing Centres will update this Privacy Policy at their discretion to reflect company and customer feedback. Robillard Hearing Centres encourages you to periodically review this Policy to be informed of how Robillard Hearing Centres is protecting your information.

Contact Information

Robillard Hearing Centres welcomes your comments and questions with regards to this Privacy Policy. If you believe that Robillard Hearing Centres has not adhered to this Policy, please contact:

JB Robillard

Email
: info@hearingisbelieving.com

Address
:
Robillard Hearing Centres
46-300 Eagleson Road, Kanata, ON K2M 1C9

We will do our very best to address your concerns and questions in a timely manner and will use commercially reasonable efforts to determine and resolve the problem.

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