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Maintenance and Care

Cleaning your Hearing Instrument

  • Wipe off the outside of your hearing instrument every day using a soft, dry cloth or tissue to remove any buildup of earwax and body oils.
  • To remove stubborn wax buildup a soft toothbrush may be used. At night, the battery compartment of your hearing instrument should be left open. This will ensure that the hearing aid is off and allow fresh air to enter the hearing instrument to help it dry completely.
  • Do not insert pins or toothpicks into the openings of the hearing instrument as such measures will damage internal instrument components.
  • If you discover that wax does build up inside the openings of the instrument, it is advisable to ask your hearing instrument specialist to professionally clean the hearing instrument.
  • Although hearing instruments should be professionally cleaned every 3 to 6 months, some people tend to develop more earwax then others and should have their hearing instrument cleaned on a more frequent basis.
  • In addition, given that wax can build up and stop your hearing instrument from functioning properly it is also advisable to have your ears checked regularly.

Cleaning your Earmold

  • Wipe off the outside of your hearing instrument every day using a soft, dry cloth or tissue to remove any build-up of earwax and body oils.
  • For behind the ear models with separate earmolds, if you discover that wax has entered into earmold tube and cannot be properly cleaned with a dry cloth or tissue, remove the earmold from the hearing instrument and run warm water over the earmold and through the tubing. However, place only the earmold into the water, not the entire hearing instrument.
  • Once the above step is completed your earmold should be left to dry before reconnecting it to your hearing instrument. If you have a professional hearing aid dryer available this is a most effective way to dry the earmold.
  • Note that chemical solvents should never be used on the earmold as they can cause discoloration and harden and/or shrink the earmold itself.
  • Over the life of your earmold you will find that it will become discoloured and harden. In this event the tubing can be removed and a new tube can be inserted by your hearing instrument specialist.
  • Avoid placing your earmold or hearing instrument near excessive heat such as stoves, radiators, heat lamps or in direct sunlight.
  • Ensure that you do not wear your hearing instrument and/or earmold while using a hair dryer or hair spray.
  • Avoid excessive cold – although hearing instruments can effectively function outdoors in the cold winter months, batteries can lose power if exposed to extended periods of cold. Should this occur, once the hearing instrument returns to room temperature power should be restored.
  • Avoid moisture – hearing instruments should not be worn in or near saunas, steam baths, regular baths, showers, or vaporizers.
  • Your hearing instrument should also be protected from rain or snow.
  • Perspiration can damage your hearing instrument. Should your hearing instrument get wet, open the battery compartment and allow the instrument to dry naturally or a professional hearing instrument dryer can be used.
  • Avoid dropping your hearing instrument and keep it away from pets and children.
  • If your hearing instrument requires repair or adjustment it should only be performed by your hearing instrument specialist.