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Troubleshooting Guide

If you find that your hearing instrument is inoperative, please follow the steps listed below. Should these steps prove ineffective, please don’t hesitate to call or visit the Robillard Hearing Centre near you. We would be pleased to provide our assistance.

 

Symptom

Possible Solution

Totally inoperative
  • Verify that the hearing instrument is turned on
  • Verify battery charge
  • Verify that the battery is correctly inserted into the hearing instrument
  • Clean the battery contacts with a cotton swab dipped in rubbing alcohol
  • Replace the filter
  • Verify that the microphone is free from debris
Weak Signal
  • Replace filter
  • Replace battery
  • Verify that the battery is correctly inserted into the hearing instrument
  • Clean any debris from the microphone
  • Clean the receiver outlet
Intermittent function
  • Verify battery charge
  • Clean the battery contacts with swab
  • Replace filter
  • Clean the receiver outlet
Whistling and/or feedback
  • Verify that the battery is correctly inserted into the hearing instrument
  • Verify battery charge
Sound distortion
  • Verify battery charge
  • Verify that the battery is correctly inserted into the hearing instrument
Crackling sound
  • Verify battery charge
  • Clean battery contacts with swab

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